Refund and Returns Policy for BotoxSupplier.com

At BotoxSupplier.com, we are committed to ensuring customer satisfaction by offering high-quality products and reliable service. Below is our refund and returns policy to guide you in the event of any issues with your purchase.

Refund Policy

  1. Eligibility for Refunds
    • Refunds are only applicable under the following conditions:
      • The product delivered is incorrect, defective, or damaged.
      • The product does not match the description or specifications agreed upon at the time of purchase.
  2. Non-Refundable Cases
    • We do not issue refunds for:
      • Change of mind after the order has been shipped.
      • Improper use or mishandling of the product by the buyer.
      • Products opened or used unless they are defective.
  3. Refund Process
    • To request a refund, contact our customer service team at info@botoxsupplier.com within 7 days of receiving your order.
    • Provide detailed information about the issue, along with photos or videos of the product if necessary.
    • Approved refunds will be processed within 14 business days, and the amount will be credited to your original payment method.
  4. Shipping Costs for Refunds
    • If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping costs.
    • For all other cases, the buyer is responsible for the return shipping costs.

Returns Policy

  1. Eligibility for Returns
    • Returns are accepted if:
      • The product is unused, unopened, and in its original packaging.
      • The return request is initiated within 7 days of delivery.
  2. Non-Returnable Products
    • Due to the sensitive nature of Botox and other medical products, returns are not accepted for products that have been opened or used.
    • Custom or bulk orders are non-returnable unless defective.
  3. Return Process
    • To initiate a return, contact us at info@botoxsupplier.com with your order details and reason for return.
    • Once approved, ship the product back to the address provided by our team.
    • Ensure the product is securely packaged to prevent damage during transit.
  4. Inspection and Approval
    • Returned items will be inspected upon receipt. Refunds or replacements will only be processed after verifying the product’s condition.

Replacement Policy

  1. Defective or Damaged Items
    • If your product is defective or damaged, we will offer a replacement at no additional cost.
    • Notify us within 7 days of delivery to arrange a replacement.
  2. Incorrect Orders
    • If you receive the wrong product, contact us immediately. We will arrange for the correct product to be shipped.

General Terms

  1. Documentation
    • Always retain proof of purchase, such as the invoice or receipt, when requesting a refund or return.
  2. Resolution Time
    • Refunds, returns, and replacements are typically resolved within 14-21 business days.
  3. International Customers
    • Customs fees, taxes, and duties are non-refundable. These charges are the responsibility of the buyer.

Contact Us

For any refund or return inquiries, please reach out to us at:

Our team is dedicated to ensuring a smooth and fair resolution process for all our clients.